The following are the Terms and Conditions that govern orders placed with My Upon
ordering from us or one of our authorized resellers/retailers you confirm your agreement to these Terms
and Conditions.

1. Description of service

1.1 The service of sourcing and supplying any unlock solution begins at the point payment has been
received from a customer by us via PayPal or, or purchased from our authorized
resellers/retailers. Any timeframes stated are a calculation of the previous week’s unlocks and are given
as a guideline, NOT a guarantee.

1.2 We offer official imei unlocking services

1.3 We offer network lookup services

2. Cancellation

2.1 Due to the nature of our supply chain, it is not possible for customers to cancel the service once we
have put an unlock request into our suppliers. You may cancel prior to that time. We reserve the right to
charge you a reasonable Administrative Fee if you cancel after 24hrs in compliance with the EU Distance
Selling Directive.

3. Legality of service

3.1 All of the services offered on this website are entirely legal in Europe and North America. If you are
ordering from outside of these two continents, please check your local jurisdiction before ordering.

4. Assumptions

4.1 It is assumed that the customer has read the information on the website.

5. Customer responsibility

5.1 It is the customers responsibility to check the compatibility of their handset with the network they intend to use once unlocked.

6. Service delivery times

6.1 All prices and delivery times are as quoted. Delivery times are guidelines set by the relative networks.

6.2 These delivery times are variable and can decrease as well as increase without notice. This will apply to all unlock providers as well as ourselves. But we will do our best to try immediately notify you.

6.3 Delivery times only apply during business hours, not guaranteed turnaround time. (Business time is 10 am – 6 pm PST)

7. Refunds Policy

7.1 All of the products on our website are covered by our 100% Money Back Guarantee. We provide such a guarantee to give honest customers the reassurance that the product they are ordering will be delivered in good faith and will be fit for purpose. In order to protect the legitimacy of this guaranty for all parties concerned, the guarantee itself is subject to the following terms:

7.2 Guarantee applies only if our attempt to unlock your iPhone returns an ‘unavailable’ report to our server. In a situation where the “unlock” cannot delivered for your mobile device, a refund will be issued 100%.

No refunds will be given if:

7.3 If your IMEI# is reported as “iPhone already unlocked” according to our iPhone network check results.

7.4 The IMEI number provided by you is incorrect and an unlock has been produced or it is said Not Found.

7.5 The wrong network service was purchased. We do unlock only AT&T iPhones. In this case the network will return the NOT FOUND code for your device. To avoid this case please use IMEI Lookup to make sure your device is locked to USA AT&T network.

7.6 Guarantee does not apply where handset appears to be BLOCKED once unlocked.

7.7 Your device was successfully unlocked but the network you wish to use the iPhone on is not compatible. (CDMA). It is the buyers responsibility to make sure the device you wish to unlock will be compatible with the SIM card and network you are trying use.

7.8 iPhone can’t be activated in iTunes but from our site its unlocked.

7.9 There must be no past dues or unpaid fees owed to AT&T from the phone account, otherwise phone could be relocked.

8. Fraud & Deception

8.1 We will not tolerate any attempts to obtain our services by fraudulent means. We report all such attempts to defraud our company to the relevant credit reference agencies and authorities.

8.2 To combat fraud, we are obliged to log the IP addresses of customer computers at each and every stage of the buying and delivery process.

8.3 Any attempts to defraud our company are passed on to our dedicated Debt Collection and Fraud Department. We already work closely with PayPal, Internet Service Providers, Law Courts and a variety of Global Debt Recovery agents worldwide to successfully prove that our services have been digitally delivered in cases of fraud or mis-claims of ‘non-receipt’. We are able to successfully recover monies in cases where payment has been reversed or charged back.

8.4 In case of any chargeback, the associated IMEI will be blacklisted in the iTunes database, preventing it from working on all networks worldwide. This is PERMANENT.

9. Disclaimer

9.1 The domain name, the website upon the domain and all associated information is legally owned & operated by

9.2 All 3rd party brands & logos are the registered trademarks of their respected owners. This website is not affiliated or part any of the network operators or handset manufacturers detailed on our websites.

9.3 We do not distribute any unlocking software either hacking or interference with system and in any kind of violating the DMCA. We offer only professional factory iPhone unlock submitting service. We submit the request to AT&T and we are not responsible for their answer.

USA Customers. As you may have heard, there has been some changes to the law regarding unlocking of cell phones affecting individuals in the USA. As of January 26th, 2013, it will be illegal to unlock devices that are manufactured from this date onwards for USA phones, phones made BEFORE this date are still 100% okay to unlock. This law can be completely ignored by clients outside of the USA in foreign countries. This is part of the DMCA ruling, more info can be read here.

Due to the recent legislation passed by the Library of Congress for the Digital Millenium Copyright Act (DMCA), we are forbidden to unlock USA devices that were manufactured on January 26th, 2013 and later. We will not be held liable for unknowingly unlocking a device that was made from this date onwards.

9.4 We will not be held responsible for any loss of data that may result whilst attempting to unlock your handset using any of our unlocking procedures.The above conditions are in addition to your statutory rights which are not affected.

All purchases are subject to the above Terms and are also in full accordance with consumer law.

10. Service Provider